Feedback and Complaints
At TherapyNow, we want to make your experience with our services the best it can be. Hearing from you about what worked well, what could be better, and any concerns you have is an important part of that.
You can reach us by phone, email, or using the form on this page. Feedback or complaints can also be submitted anonymously through the form.
How to give feedback
You can share your feedback in a few different ways:
What happens next?
We will respond to you, listen to your feedback, and discuss it with you. We will work with you and your support network to reach a resolution. All feedback and any agreements made are documented.
If you are not satisfied with our response
You can contact the NDIS Quality and Safeguards Commission (NDIS Commission). The NDIS Commission is an independent Commonwealth agency responsible for monitoring the quality and safety of NDIS supports and services.
You can contact the NDIS Commission by:
Phone: 1800 035 544 (free from landlines) or TTY 133 677. Interpreters can be arranged.
Online: Visit www.ndiscommission.gov.au
Additional information about the NDIS complaints process is available in the resources below: